Orders & Payment
Shipping & Returns
Sizing & Engraving
Repairs, Warranty & Insurance
Products
Hallmarks
Metal Guide
Clarity
Cut
How can I check my order status?
To check the status of an order, simply visit the Orders and Returns page on our website and enter your order number, your billing last name, and email address or postcode. If you have registered with Sacet, you can also find your order history in your...
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Can I update or cancel my order?
While we process every order as swiftly as possible, we’ll do our best to accommodate any changes. Email our team at help@sacet.com and we’ll see what we can do.
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What if my order doesn't arrive within the delivery timelines?
If your jewellery hasn’t arrived within three weeks, please reach out to us at help@sacet.com and we’ll get back to you as soon as possible.
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What payment methods do you accept?
We accept payment by Visa, Mastercard and American Express, as well as debit cards from over 50 countries (you can see the full list when you add your credit card at checkout). We also accept payment by PayPal and bank transfer.
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Do you offer interest-free finance?
Yes, we have partnered with V12 to offer up to six months’ interest-free finance. Simply select this option at checkout. If you'd like more information on all the types of financing options we offer, please click here.
You can also contact us on 0207...
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Do you offer Click & Collect?
As well as our home delivery service, we also offer a free Click & Collect service from your nearest store. Select this option at checkout or speak to one of our team to arrange a collection date.
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How will my order be delivered?
If you’re shopping from within the UK, your order will be delivered by Royal Mail or DPD. International orders will be delivered via UPS or DHL. These methods of shipment are fully insured against losses, damages and theft, right up to the point where...
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What packaging do you use?
Our shipping boxes are plain and discreet, in accordance with our secure packaging in transit policy: discreet on the outside, elegant on the inside.
This means that our external packaging makes no reference to our brand name, or to diamonds, gold or...
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Will my jewellery be safe in transit?
We use leading delivery companies who are trusted around the world, so we are confident that you order will be safe. However, for further peace of mind, we insure every shipment against loss, damage and/or theft in transit.
Please note that if you are...
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Do you deliver to addresses other than my billing address?
Yes, you can choose to have your order delivered to a different address. Please note, however, that you’ll need to supply further identification documents if you choose this option. For security reasons, we can’t offer V12 finance on orders delivered...
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How do I find my ring size?
To find your ring size (or someone else's), head to our ring size guide. You'll find plenty of top tips, as well as our ring size calculator and a form to request a complimentary ring sizer.
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Can I have my ring resized?
We know that it’s not always easy to get the size right first time, so we offer resizing options depending on the type of ring and the complexity of the design. Our team is always available to help if you have any questions.
Engagement rings...
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Can I have my ring engraved?
Yes, we can engrave your ring for an additional charge of £59. If you’re thinking about an engraving, here are a few things to consider:
The engraving process takes seven to ten working days
There is a character limit
We won’t be able to accept returns...
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What happens if I receive a damaged, defective, or incorrect product?
If your jewellery is damaged or defective when it arrives, or if it’s not what you ordered, please contact us immediately. Email help@sacet.com with a photo of the damage, or the incorrect item you received, together with your order number. We’ll take...
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Do you offer lifetime warranty?
In the unlikely event that there is a manufacturing fault, we offer a Lifetime Manufacturing Guarantee, where we will fix your jewellery free of charge.
If you have a question regarding our Lifetime Manufacturing Guarantee or if you would like to send...
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Do you offer a repairs service?
We'll happily take care of repairing any jewellery bought on the Sacet website at a nominal cost. Please get in touch with our customer service team for more information.
As we are approaching the holiday period, all repair requests made after the ...
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Do you offer jewellery insurance?
We don't want you to worry about your jewellery getting lost, stolen or seriously damaged. So we’ve partnered with jewellery insurance specialist T.H. March, the premier broker to the jewellery trade. T.H. March offers unmatched expertise and service...
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What are Lab Grown diamonds?
Just like natural diamonds, lab grown diamonds are real diamonds. Lab grown diamonds share the same optical and chemical characteristics as natural diamonds. These diamonds can be produced using two distinct methods: HPHT (High Pressure High Temperature...
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What are the differences between natural and Lab grown diamonds?
There are no discernible physical, chemical or optical differences between lab grown and natural diamonds. Both diamonds have the same properties like cut, colour, clarity, fire and sparkle. Plus, they are both just as tough as each other too. This means...
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Does the jewellery come with a certificate?
Customers can have absolute confidence in the credibility of our diamonds thanks to the diamond certificates we provide from reputable grading bodies. All our products will be delivered with a certificate and all single stones above 0.5 carats will come...
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Why do you use recycled metals?
All of our jewellery is made from recycled precious metal. Gold, silver and platinum can be endlessly recycled, maintaining their purity every time they're melted down. At Sacet, our recycled metals come from within the industry (where metal filings ...
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How is Jewellery Hallmarked?
Typically, jewellery can be hallmarked using two techniques : stamp and laser. Laser hallmarking is the most popular method, as it’s much easier to mark intricately designed pieces without distorting the jewellery.
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How do you Identify Hallmarks?
Hallmarks can be easily identified by looking at the compulsory marks we outlined above. You need to look for the sponsors' mark which will tell you who made the item, the standard mark to determine the carat and the Assay office mark to know where it...
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What do Hallmark Symbols Mean?
Each hallmark symbol represents who made the item, what the precious metal content is, and which Assay office tested it. There may also be other marks such as a date stamp so you’ll be able to tell how old the item is, or a traditional mark, which confirms...
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How do you Read a Hallmark on a Ring?
For rings, you’ll usually find the hallmark stamped or lasered inside. The hallmark will be extremely small, so you’ll likely need to use a jeweller's loupe to identify the marks.
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What are the differences between white gold, platinum and silver?
While they may look similar at first glance, white gold, platinum and silver are actually very different metals with different characteristics. White gold has a warm undertone and will fade to yellow over time. Silver and platinum are both naturally ...
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What is the hardest metal?
Platinum is a naturally hard-wearing metal that only needs to be mixed with a small amount of other metals before it can be made into fine jewellery; the platinum we use at Sacet is 95% pure platinum. It’s a great option for jewellery that you wear every...
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How can I care for my jewellery?
Sacet jewellery is made to be treasured, and we hope you’ll look after your piece and keep it looking its best for years to come. We’ve put together some expert tips on how to store, clean and care for your jewellery. Take a look at our guide, and contact...
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How are clarity grades determined?
A diamond’s clarity grade will be determined by its absence of flaws and blemishes. Typically, a qualified gemologist will use a 10x magnification glass, although sometimes a higher power may be used if the inclusions are extremely difficult to see and...
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How do inclusions affect a diamond's sparkle and brilliance?
Inclusions can scatter and block light, affecting a diamond's ability to reflect and refract light for brilliance and sparkle. However, the impact of inclusions on sparkle varies based on their size, location, and type.
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Can inclusions be removed or fixed?
Inclusions cannot be removed or fixed without significantly altering the diamond's integrity. Any attempts to remove inclusions could result in damage and reduced value.
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Which diamond shapes hide inclusions best?
Round brilliant diamonds are known for their ability to hide inclusions due to their faceting pattern. Other shapes, like princess and cushion cuts, can also hide inclusions well if they are properly placed.
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Why is diamond cut important?
Diamond cut is crucial because it directly impacts a diamond's visual appeal. A well-cut diamond reflects and refracts light optimally, resulting in a dazzling display of sparkle and brilliance. A poorly cut diamond can appear dull and lifeless.
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How does diamond cut affect a diamond's brilliance and sparkle?
A well-cut diamond reflects light internally from facet to facet and then disperses it back through the top, creating a play of light and enhancing brilliance. If cut too shallow or deep, light leaks out the sides, diminishing sparkle.
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What are the different aspects of a diamond's cut?
Diamond cut encompasses several aspects: proportions (table size, depth), symmetry (alignment of facets), polish (smoothness of facets), and light performance (how well the diamond interacts with light).
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What is the difference between diamond shape and diamond cut?
Diamond shape refers to the diamond's outline (e.g., round, oval, pear), while diamond cut assesses the quality of how it's proportioned and faceted.
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How can you tell if a diamond is well-cut with the naked eye?
A well-cut diamond exhibits vibrant sparkle and brilliance. It should reflect light evenly and create a white light return (brilliance) with colorful flashes (fire).
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