Do you offer Click & Collect?
As well as our home delivery service, we also offer a free Click & Collect service from your nearest store. Select this option at checkout or speak to one of our team to arrange a collection date.
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How will my order be delivered?
If you’re shopping from within the UK, your order will be delivered by Royal Mail or DPD. International orders will be delivered via UPS or DHL. These methods of shipment are fully insured against losses, damages and theft, right up to the point where...
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What packaging do you use?
Our shipping boxes are plain and discreet, in accordance with our secure packaging in transit policy: discreet on the outside, elegant on the inside.
This means that our external packaging makes no reference to our brand name, or to diamonds, gold or...
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Will my jewellery be safe in transit?
We use leading delivery companies who are trusted around the world, so we are confident that you order will be safe. However, for further peace of mind, we insure every shipment against loss, damage and/or theft in transit.
Please note that if you are...
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Do you deliver to addresses other than my billing address?
Yes, you can choose to have your order delivered to a different address. Please note, however, that you’ll need to supply further identification documents if you choose this option. For security reasons, we can’t offer V12 finance on orders delivered...
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Is there a shipping cost?
We offer free delivery on all UK orders.
Delivery is also free for international orders over £500. If your order is under £500, the shipping cost will be shown at checkout.
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What is your returns policy?
We want you to feel confident about shopping with us, and so we offer a 30-day returns policy. That way, you have plenty of time to return your order if something’s not quite right.
If your jewellery is eligible for return, it must be returned unworn...
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How do I return or exchange my jewellery?
To request a return or exchange, simply send us an email at help@sacet.com from your registered email address with your order details and we’ll give you a call to process your return. You’ll need to request your return within 30 days of receiving your...
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How long does it take to be refunded?
Do I have to pay for taxes and duties?
All the prices displayed on our website are inclusive of all taxes. This includes international orders.
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