Sacet's Terms of Use

Welcome to the Sacet web site (“the Site”). Sacet provides the Site as a service to its customers. Please read the following terms of service (“Sacet’s Terms of Use”), privacy policy www.sacet.com/privacy-policy and Free Home Trial FAQs www.sacet.com/home-trial (together, the “Terms”) as together they govern your use of our Site, and the supply of our products and services to you.

By using this Site, you agree to follow and be bound by the Terms. If you do not agree to the Terms, please do not use this Site in any way.

Additionally, Sacet reserves the right to modify the Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our Terms.

Information About Us

www.sacet.com is a website operated by Sacet Limited (“we”, “our”, “us”). We are registered in the U.K. under company number 10209374. Our registered office is at 786 Harrow Road, Wembley, Middlesex HA0 3LE. Our VAT number is GB248453879.

Membership Eligibility

Membership for Sacet.com is free. However, our membership services are not available to users under the age of 18 or to members who, at our discretion, have been suspended or removed from the Sacet systems. Members agree to all terms of service and must only apply for membership if eligible.

Privacy

Our Privacy Policy details how we collect and use your information. Please review it if you would like to know more about how we collect, use, and treat your information. (Be rest assured, nothing to be worried.)

Your Account and Password

If you set up an account on our site, you must treat your login details as confidential. You must not disclose them to any third party. We have the right to disable any account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms. If you know or suspect that anyone other than you knows your login details, you must promptly notify us at help@sacet.com

Free Home Trial Service

We want to help you choose jewellery that you absolutely love. It’s so important to try a piece of jewellery before you decide to own it forever. Before you make your decision, we want you to be completely sure. So, our Free Home Trial service allows you to try up to three designs in the comfort of your own home for five days.

By submitting your request for a Free Home Trial via the Site, and in consideration for our acceptance of the order, you hereby agree to the terms below and confirm that you have read and agree to the information in our Free Home Trial FAQs www.sacet.com/home-trial

Free Home Trial Returns

Your Free Home Trial is absolutely free (including shipping and returns). However, for security purposes, we require your credit or debit card details in case you do not return your samples to us within the designated time frame.

We request that you return the jewellery sent to you for Free Home Trial within 5 working days following receipt by you using the pre-paid label provided or by Special Delivery only. You may be liable to us for the cost of any samples which do not reach us which have been sent back to us by alternative methods.

All Free Home Trial samples must be posted back to us by no later than the 5th day from the date of receipt. If your Free Home Trial period ends on a weekend or holiday, just post it on the next available working day. If you need an additional day or so, just email us at help@sacet.com to let us know.

In the event that you do not return your Free Home Trial samples within the stipulated time period or if they are lost or returned damaged (in our reasonable opinion), you hereby authorise us to charge your credit or debit card for the full price of the unreturned or damaged sample. The charge is currently £75 per sample.

Free Home Trial Sample Cleaning and Pierced Jewellery

We use an Ultrasonic Cleaner to professionally clean all of our Free Home Trial samples before sending them out to you. Whilst we are confident that all of our Free Home Trial samples, including any pierced jewellery samples, are professionally cleaned and safe to re-use, we advise you not to wear Free Home Trial samples of our pierced jewellery and you acknowledge and agree that use of any Free Home Trial samples, including without limitation any pierced jewellery, is at your absolute risk and discretion

Free Home Trial Exclusion of Liability

SACET, ITS OFFICERS AND EMPLOYEES ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS, DAMAGE OR INJURY (INCLUDING WITHOUT LIMITATION ANY SKIN OR ALLERGIC REACTION OF ANY SORT) INCURRED AS A RESULT OF ANY USE OF FREE HOME TRIAL SAMPLES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

The Free Home Trial service is available to UK residents only and is not offered to any addresses outside the UK.

Please read our Free Home Trial FAQs for further information about the service available here at www.sacet.com/home-trial.

Terms of sale

Ordering your product

Sacet sells jewellery, which is custom made to your specification. To order a piece of jewellery, simply select the desired jewellery and click the “Add to Bag” button to add it to your order.

Payment

After you have made your jewellery selections and provided your shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift card information you may have. By entering your payment information and submitting your order, you authorize us to charge the amount of the order to your selected payment option.

We accept payment by Visa and MasterCard credit and debit cards from over 50 countries (you can see the full list when you add your credit card at the checkout). We also accept PayPal.

Images and Sizes

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.

Although we have made every effort to be as accurate as possible, the measurements indicated including gemstone and diamond weights and dimensions shown on our site are approximate only.

Availability

All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay.

If we are unable to supply you with a Product, for example, because a particular gemstone is out of stock or because of an error in the price we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.

Delivery

All our products are custom made to your specification and it takes two to three working weeks to deliver.

Please note that we currently we only ship in the UK, including Northern Ireland, Jersey, Guernsey, Isle of Man and British Forces Post Office (BFPO) addresses.

Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the availability of the raw materials or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.

You can review the current status of your order at any time by logging into the My Order History section of your account on our site. If you have trouble finding out the status of your order or tracking its progress, please contact us on help@sacet.com

Order Status

We know how exciting it can be to get a delivery, so once your jewellery is on its way to you, we’ll send you an email confirmation with tracking information. Feel free to email us on help@sacet.com, if you would like to check the status of your order, or you just want to chat about how excited you are about your new jewellery.

Cancellation

We process orders swiftly, but we’ll do our best to incorporate any changes to your order. The best way to change or cancel an order is to email help@sacet.com. If we are unable to make the requested change or cancellation, usually because we have already shipped the order, we will provide you with a prepaid return shipping label so that you can still return the jewellery after you receive them.

Returns and Exchange

You have 30 days to return or exchange your Sacet jewellery from the day you receive them (excluding jewellery sent out as part of the Free Home Trial service). We provide free return shipping for all orders. Please click here for information on returns and exchanges. Just in case if you get a wrong size, we offer a free size replacement or you can get one free re-size.

If you receive a damaged, defective, or incorrect item, contact help@sacet.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of it for you!

Our two-year warranty covers all sorts of manufacturing defects, and we’ll happily repair the product free of charge within that period. After the two-year warranty we will still be happy to take care of your jewellery at a nominal cost.

Risk of Loss

Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

The risk of loss and title for all products you order passes to you upon our delivery to the carrier (such as Royal Mail).

Intellectual Property

All of the content that appears on the Sacet web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by Sacet. The entire content of the Sacet web site is copyrighted as a collective work under English copyright laws. Sacet grants you a limited license to access and make personal use of the content on this website. Content of the Sacet website is intended solely for the personal, noncommercial use by the users of our Site.

If you wish to make any use of material on our site other than that set out above, please contact: legal@sacet.com.

Notice

Sacet may contact you or provide you with service-related and or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

Termination

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. Sacet shall not be liable to you or any third-party for any termination of your access.

Site Use

You cannot access or use the Sacet website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Sacet cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

Also, you agree that no comments or other user submissions submitted by you to the Sacet website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

License you grant to Sacet

Sacet strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Sacet on or by this Site shall be and remain Sacet property. Users assign all property rights and interests to Sacet allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, Sacet shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

Third Party Links

To improve our Site, Sacet may use and promote services provided by outside third parties. However, even if the third party is affiliated with Sacet, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.

DISCLAIMER OF WARRANTY

ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A "LINKED SITE") ARE PROVIDED TO YOU "AS IS" WITHOUT ANY GUARANTEES OR WARRANTY. IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THIS SITE, SACET MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF THE PRODUCT BY A USER IS AT THE USER’S RISK.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SACET OR ANYONE REPRESENTING SACET BE LIABLE TO YOU UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY, FOR (A) ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER RESULTING FROM: (I) YOUR ACCESS TO, USE OF, OR RELIANCE ON ANY CONTENT PROVIDED THROUGH THE SERVICES OR ANY ERRORS OR OMISSIONS IN ANY CONTENT; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVICES OR SACET’S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (IV) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY (REGARDLESS OF THE SOURCE OF ORIGINATION); (V) ANY PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE WHETHER AS PART OF THE FREE HOME TRIAL SERVICE OR OTHERWISE INCLUDING ANY ALLERGIC REACTIONS OR OTHER SKIN CONDITIONS CAUSED BY OR CONNECTED WITH THE USE OF OUR PRODUCTS. THESE LIMITATIONS APPLY REGARDLESS OF LEGAL THEORY, WHETHER BASED ON TORT, STRICT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SACET WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FOR THE AVOIDANCE OF ANY DOUBT, NOTHING SHALL LIMIT OR EXCLUDE SACET’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE NOR SHALL ANYTHING IN THESE TERMS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England. The courts of England are to have exclusive jurisdiction to settle any disputes arising out of or in connection with the use of the Site.

Severability

If any of these Terms of Use should be determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any jurisdiction in which these Terms of Use are intended to be effective, then to the extent that, and within the jurisdiction which that Term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms of Use and the remaining Terms of Use shall survive, remain in full force and effect, and continue to be binding and enforceable.