Sacet's Terms of Use

Welcome to the Sacet web site (“the Site”). Sacet provides the Site as a service to its customers. Please read the following terms of service (“Sacet’s Terms of Use”), privacy policy www.sacet.com/privacy-policy and Free Home Trial FAQs www.sacet.com/home-trial (together, the “Terms”) as together they govern your use of our Site, and the supply of our products and services to you.

By using this Site, you agree to follow and be bound by the Terms. If you do not agree to the Terms, please do not use this Site in any way.

Additionally, Sacet reserves the right to modify the Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our Terms.

Information About Us

www.sacet.com is a website operated by Sacet Limited (“we”, “our”, “us”). We are registered in the U.K. under company number 10209374. Our registered office is at 786 Harrow Road, Wembley, Middlesex HA0 3LE. Our VAT number is GB248453879.

Privacy

Our Privacy Policy details how we collect and use your information. Please review it if you would like to know more about how we collect, use, and treat your information. (Be rest assured, nothing to be worried.)

Your Account and Password

If you set up an account on our site, you must treat your login details as confidential. You must not disclose them to any third party. We have the right to disable any account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms. If you know or suspect that anyone other than you knows your login details, you must promptly notify us at [email protected]

Terms of sale

Ordering your product

Sacet sells jewellery, which is custom made to your specification. To order a piece of jewellery, simply select the desired jewellery and click the “Add to Bag” button to add it to your order.

Payment

After you have made your jewellery selections and provided your shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift card information you may have. By entering your payment information and submitting your order, you authorize us to charge the amount of the order to your selected payment option.

We accept payment by Visa and MasterCard credit and debit cards from over 50 countries (you can see the full list when you add your credit card at the checkout). We also accept PayPal.

Images and Sizes

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.

Although we have made every effort to be as accurate as possible, the measurements indicated including gemstone and diamond weights and dimensions shown on our site are approximate only.

Availability

All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay.

If we are unable to supply you with a Product, for example, because a particular gemstone is out of stock or because of an error in the price we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.

Delivery & Collection

All our products are custom made to your specification and it takes two to three working weeks to deliver.

Please note that we offer free delivery in the UK, including Northern Ireland, Jersey, Guernsey, Isle of Man and British Forces Post Office (BFPO) addresses. Once orders are ready for dispatch, we send them on a next working day delivery in the UK.

We also offer free international delivery for orders over £500.

Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that unforeseen issues affecting the availability of the raw materials or our delivery partners will not affect them. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.

You can review the current status of your order at any time by logging into the My Order History section of your account on our site. If you have trouble finding out the status of your order or tracking its progress, please contact us on [email protected]

Regarding store collection, any item purchased has to be collected within 90 days of reception at the store. Any order not collected within 90 days will be automatically cancelled and subject to a 30% restocking fee of the full order value.

Order Status

We know how exciting it can be to get a delivery, so once your jewellery is on its way to you, we’ll send you an email confirmation with tracking information. Feel free to email us on [email protected], if you would like to check the status of your order, or you just want to chat about how excited you are about your new jewellery.

Cancellation

We process orders swiftly, but we’ll do our best to incorporate any changes to your order. The best way to change or cancel an order is to email [email protected]. If we are unable to make the requested change or cancellation, usually because we have already shipped the order, we will provide you with a prepaid return-shipping label so that you can still return the jewellery after you receive them.

Returns and Exchange

Eligible products must be returned within 30 days after reception, unworn and in pristine condition.

Engraved items cannot be returned for credit or exchanged. Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.

Products must be returned with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 7-10 days to be processed.

Products can also be returned in one of our partner store. Please contact our customer service for more information.

All earrings must be returned unworn to be eligible an exchange.

Damaged & Used Items

If you receive a damaged, defective, or incorrect item, immediately contact [email protected] with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of it for you!

Our two-year warranty covers all sorts of manufacturing defects, and we’ll happily repair the product free of charge within that period. After the two-year warranty we will still be happy to take care of your jewellery at a nominal cost.

Risk of Loss

Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

The risk of loss and title for all products you order passes to you upon our delivery to the carrier (such as Royal Mail).

Ring Resizing

We offer resizing options depending on your ring type and complexity. Worn items can be resized except full eternity rings. Refer below for the resizing process and additional information. Our team is always available to help if you have any questions regarding the size of your ring.

Engagement and Diamond Rings:

For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after reception of the item.

For any resizing exceeding two sizes, we will charge a fee of £69.

For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases resizing will be complimentary up to 2 sizes up and down, anything above 2 sizes will incur a minimum charge of £69.

Eternity Rings:

Full eternity rings : Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. The price will depend on the cost difference between sizes with a minimum charge of £69.

Please contact our team to discuss alternative options for your ring. Half & ¾ eternity rings: Due to the nature of the setting, all half and ¾ eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade. The price will depend on the cost difference between sizes with a minimum charge of £69.

Wedding Rings:

For plain bands, non-diamond or non-gemstone set wedding rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of £69. All rings will be assessed by our team prior to confirming the price.

Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.

Custom-made rings:

We do offer complimentary resizing for up to two sizes up or down within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a fee of £69. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

Replating

To maintain the white gold whiteness of your jewellery through the years, your ring might need to be replated.

We do offer Rhodium plating along with cleaning and polishing for a fee off £59. Please contact our team for more information.

Use of Website

1. Sacet (UK) grants you a non-exclusive, revocable licence to use the Website, but you shall not amend or modify any Website Content.
2. You shall not exploit the Website Content (or any part thereof) for any commercial use or purpose except as specifically agreed with Sacet (UK) in connection with the services provided through the Website.
3. You are granted a non-exclusive and revocable right to create a hyperlink to the Website provided that such link does not portray Sacet (UK) or any services provided in connection with Sacet (UK) in a false, misleading or offensive manner, or claim any association with Sacet (UK).
4. You shall not use any Sacet (UK) logo, design or trademark or any other intellectual property rights belonging or licensed to Sacet (UK) in connection with the aforesaid link without the express written consent of Sacet (UK).
5. Sacet (UK) reserves the right to make changes from time to time to the Website Content.
6. You cannot access or use the Sacet website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Sacet cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.
7. You agree that no comments or other user submissions submitted by you to the Sacet website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Intellectual Property

1. You may not publish, broadcast, retransmit, distribute, disseminate, sell, circulate or otherwise make available any part of the Website Content to any third party without the express written consent of Sacet (UK);
2. Any copy you make of any part of the Website Content must retain any copyright or other intellectual property notices contained in the original material together with an acknowledgment that such material is the property of Sacet (UK) or its Licensors; and
3. You acknowledge that some parts of the Website Content may be subject to other intellectual property rights reserved by Licensors and, notwithstanding any other provision in these Terms, you acknowledge that no sub-licence is granted to you by Sacet (UK) in respect of any such intellectual property rights except to the extent necessary to give effect to your rights as expressly set out in these Terms.

If you wish to make any use of material on our site other than that set out above, please contact: [email protected].

Notice

Sacet may contact you or provide you with service-related and or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

Termination

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. Sacet shall not be liable to you or any third-party for any termination of your access.

License you grant to Sacet

Sacet strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Sacet on or by this Site shall be and remain Sacet property. Users assign all property rights and interests to Sacet allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, Sacet shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

Third Party Links

To improve our Site, Sacet may use and promote services provided by outside third parties. However, even if the third party is affiliated with Sacet, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.

DISCLAIMER OF WARRANTY

ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A "LINKED SITE") ARE PROVIDED TO YOU "AS IS" WITHOUT ANY GUARANTEES OR WARRANTY. IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THIS SITE, SACET MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF THE PRODUCT BY A USER IS AT THE USER’S RISK.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SACET OR ANYONE REPRESENTING SACET BE LIABLE TO YOU UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY, FOR (A) ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER RESULTING FROM: (I) YOUR ACCESS TO, USE OF, OR RELIANCE ON ANY CONTENT PROVIDED THROUGH THE SERVICES OR ANY ERRORS OR OMISSIONS IN ANY CONTENT; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVICES OR SACET’S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (IV) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY (REGARDLESS OF THE SOURCE OF ORIGINATION); (V) ANY PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE WHETHER AS PART OF THE FREE HOME TRIAL SERVICE OR OTHERWISE INCLUDING ANY ALLERGIC REACTIONS OR OTHER SKIN CONDITIONS CAUSED BY OR CONNECTED WITH THE USE OF OUR PRODUCTS. THESE LIMITATIONS APPLY REGARDLESS OF LEGAL THEORY, WHETHER BASED ON TORT, STRICT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SACET WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FOR THE AVOIDANCE OF ANY DOUBT, NOTHING SHALL LIMIT OR EXCLUDE SACET’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE NOR SHALL ANYTHING IN THESE TERMS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England. The courts of England are to have exclusive jurisdiction to settle any disputes arising out of or in connection with the use of the Site.

Severability

If any of these Terms of Use should be determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any jurisdiction in which these Terms of Use are intended to be effective, then to the extent that, and within the jurisdiction which that Term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms of Use and the remaining Terms of Use shall survive, remain in full force and effect, and continue to be binding and enforceable.

786 Harrow Road,
Wembley,
Middlesex,
HA0 3EL

37 Warstone Lane
Jewellery Quarter
B18 6JQ
Birmingham

Spring Sale:

10% off eligible products, up to £500 of maximum discount on the order. Minimum spend is £250. Offer is not valid for loose diamonds. Product exclusions may apply. This offer expires at 11.59pm 09th October 2023. The offer cannot be combined with any other promotion or discount code, and cannot be applied retroactively.

Offer is valid while supplies last. Void where prohibited or restricted. Void if sold, exchanged, copied or transferred. The offer terms and conditions are subject to change at any time without prior notice.

Exchange will be offered at the same price of the purchase or higher. Our full refund policy applies to the rest of orders. We are happy to exchange your ring for another size as per our return policy.

Should you opt for an exchange, your new ring may contain fewer or more diamonds or a reduction or increase in precious metal weight which may cause an increase or decrease in the price. The promotion remains applicable to the size change for 30 days.

Discount cannot be redeemed for cash. No correspondence will be entertained regarding this promotion or these Terms and Conditions. In the unlikely event of a dispute, the decision made by Sacet Ltd.

(https://www.sacet.com) shall be considered final. Sacet Ltd.

(https://www.sacet.com) reserves the right to amend, modify, cancel or withdraw this promotion at any time without notice.

Receive a piece of jewellery with orders over £1500

Customers who make a purchase during the offer period totalling over £1500 will receive a piece of jewellery from our Accessories collection. This offer may not be combined with any other offer and cannot be applied retroactively. Eligible customers will receive only one piece of jewellery, regardless of the number of qualifying purchases during the offer period. Limited quantities available and offer is active while supplies last. The jewellery cannot be exchanged or returned for refund, and will not be replaced if misplaced, lost or stolen. If an item(s) from a purchase over £1500 is returned and the remaining value of the purchase is less than £1500, then the jewellery must also be returned. If the jewellery have already been shipped to a purchaser who wishes to make a return, then the purchaser must ship the jewellery back to Sacet or the retail value of the jewellery will be deducted from any return credit. If the purchaser requested a return but isn't able to return the jewellery, the retail value of the jewellery will be deducted from any return credit. Sacet reserves the right, in its sole discretion, to not provide any jewellery in the event of any fraud or deception, and to substitute jewellery, based on availability. Purchaser is solely responsible for reporting and paying any applicable taxes associated with the receipt of the jewellery. Sacet is not responsible for Internet, telephone, electronic, hardware, software, network or computer malfunctions, failures, or difficulties. The offer terms are subject to change at any time without prior notice. Other restrictions may apply. This offer begins October 31, 2022 at 12:00AM PT and ends March 31st, 2023 at 11:59PM PT.