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Education Center

Welcome to our education section! Here you can find out everything you need to know about buying diamond jewelry. In each guide, we cover a range of topics designed to help you make an informed decision when buying jewelry. Learn everything you need to know, such as the 4Cs of diamonds in our diamond education guide, tips on how to find your ring size at home along with the best method to clean your jewelry. Read more

Finance

If you prefer to split the cost of your payments, finance may be the ideal payment method.

0% APR finance is available on jewellery above £500. You can pay across 6 months with a deposit of 10%.

If you prefer to spread your repayments over 12 months with 0% APR finance, you can do so on jewellery above £2,000 with a deposit of 10%.

You also have the option of Classic Credit split across 12, 24, 36 or 48 months at 9.9% APR Representative with a deposit of at least 10%.

0% APR finance example

Cash price£500.00
Deposit 50%£250.00
Amount of credit£250.00
Cost of loan£0.00
Total amount payable£250.00
Payable by 6 monthly payments£41.67
APR0%

9.9% APR representative finance example

Cash price£1,950.00
Deposit 10%£195.00
Amount of credit£1,755.00
Cost of loan£144.00
Payable by 12 monthly payments£158.00
APR representative9.9%

Cost of the loan

It is important to remember that the cost of the loan will vary depending upon which type of finance method applies, the price of the jewellery piece and the length of the repayment term you choose.

Please note: Finance examples shown are subject to status and terms and conditions apply.

Credit provider

Neve Jewels Limited t/a Austen & Blake is authorised and regulated by the Financial Conduct Authority (FCA) and acts as a credit broker and not a lender; FCA registration number 722443.

Credit is subject to status. Terms and conditions and minimum spend apply.

Neve Jewels Limited (06453160) 7 Hatton Garden, London, United Kingdom, EC1N 8AD

Neve Jewels Limited acts as a credit intermediary and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.

V12 Retail Finance Limited registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority; FCA registration number 679653. Registered office: V12 Retail Finance Limited, Yorke House, Arleston Way, Solihull, B90 4LH Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

Not all products offered by Secure Trust Bank T/A V12 Retail Finance are regulated by the FCA.

Applying for finance

If you wish to apply for finance, select this method of payment at the final stage of checkout to get an instant decision.

Before applying, it is important to check whether you meet the following criteria:
  • You are over 18 years old.
  • You are a UK resident with at least 3 years continual address history.
  • You are in full-time employment, or you are retired or have a spouse in full-time employment.
  • You have a UK bank account capable of accepting Direct Debit payments.
  • You wish for the goods to be sent to your home address.

Financial Ombudsman Service

Should you wish to raise a complaint, please do not hesitate to contact our customer service team 020 7660 1529 or at [email protected]. We are committed to addressing your concerns promptly and will respond within 48 hours.

In the unlikely event that you are still dissatisfied and your agreement is regulated by the FCA, you are entitled to refer your complaint to the Financial Ombudsman Service free of charge. Issues should be raised immediately, but can be within six months from the date of our final response. Further information regarding the Financial Ombudsman Service can be found on their website at www.financial-ombudsman.org.uk

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