Speak to our Experts
Mon - Sat: 09:30 AM to 04:30 PM
Sun: 10:30 AM to 04:30 PM
37 Warstone Lane, Jewellery Quarter, B18 6JQ, Birmingham
Monday - Saturday: 09:00 to 17:00
Can I order a custom-made product?
All our products are custom made to your specification by our team of skilled artisans.
What if I need to update/cancel my order?
We process orders swiftly, but we’ll do our best to incorporate any changes to your order. The best way to change or cancel an order is to email [email protected].
How can I check my order status?
To check on the status of an order, sign into your account on www.sacet.com. Once you’re signed in, select “Order History” from your account, your info’s all there. You’re always welcome to reach out via email.
What if my order doesn't arrive within three weeks?
We’re sorry! If your jewellery hasn’t arrived within three weeks, please reach out to us at [email protected] and we’ll get back to you as soon as possible.
Interested in placing a larger order?
To purchase multiple products (quantities greater than 10), send us an email at [email protected]. We’ll be happy to help.
Along with our home delivery service, we now offer a free click and collect service from your nearest store. If you would like to take advantage of this service, select the option during checkout or speak to one of our advisors.
When can I expect my order?
All our products are custom made to your specification and it takes two to three weeks to deliver directly from the craftspeople to your door. For your peace of mind, all our products are sent fully insured via a tracked service (with a signature required).
What if I need to update/cancel my order?
Simply email us from your registered email address with your order details and we’ll call you to process the change or cancellation.
Do you ship outside the UK ?
Yes, we ship internationally to over 100+ countries.
Is there a shipping cost?
Shipping is absolutely free.
What’s your return policy?
We have extended our returns policy to 60 days returns. Meaning that if you aren't satisfied with your order, for any reason, you have longer to return or exchange it.
How do I return or exchange?
Simply send us an email from your registered email address with your order details and we’ll call you to process the return or exchange.
How do I return a gift?
We offer store credit for gift returns. Visit the return process page to find out more. Please note, both digital and physical gift cards are non-refundable.
How long does it take to process a refund?
Once we receive the product back, we would process the refund within two days and it will take a further five to seven days for the money to appear in your account.
How do I find my ring size?
To find your ring size (or someone else's) head to our ring size guide for top tips and to request a free ring sizer.
Can I get my ring resized?
Yes, you can get your ring resized depending on the complexity of the design. We offer a 60-day free ring resizing service which includes ring resizing up to two sizes up or down for free. If your ring needs resizing or replacing any more than two sizes we charge £59/€59. Please bear in mind that any item returned for resizing must still be unworn, with the tag on and in pristine condition. This service includes engagement rings and wedding bands but currently excludes full eternity rings due to the complexity of the design. If you require further advice, please contact a member of our customer care team.
What if I received a damaged, defective, or incorrect product?
If you have received a damaged, defective, or incorrect item, contact [email protected] with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of it for you!
What does the warranty cover?
Our warranty covers all sorts of manufacturing defects, and we’ll happily repair the product free of charge.
Do you offer a repairs service?
We'll happily take care of your jewellery repairs at a nominal cost.
Do you offer jewellery insurance?
We don't want you to worry about your beautiful jewellery getting lost, stolen or seriously damaged.
So, we’ve partnered with T.H. March, the premier broker to the jewellery trade, and jewellery insurance specialist. T.H. March offers unmatched expertise and service to all its customers.
If you would like to acquire a free quote for your diamond jewellery insurance, please contact the personable, expert staff at T.H. March on 01822 855555 quoting our reference code.
What payment methods do you accept?
We accept payment by Visa, Mastercard, American Express as well as debit cards from over 50 countries (you can see the full list when you add your credit card at the checkout). We also accept PayPal.
Do you offer gift cards?
We offer digital gift cards for £50, £100, £200 and £500. We also offer physical gift cards for £100, £200 and £500. You can find them here.
Please note: digital and physical gift cards are non-refundable.
What are lab-created diamonds?
Lab-created diamonds or cultured diamonds are grown in highly controlled laboratory conditions using ground breaking technological processes that emulate the Earth’s natural developing process where diamonds form in the mantle of the Earth. The resulting diamonds are physically and chemically identical to mined diamonds since lab-created diamonds are made of the same material; pure carbon, crystallised in isotropic 3D form.
Lab-created diamonds aren’t new, in fact people have been experimenting with them for centuries, but the recent technologies advancements have helped us perfect the resulting diamonds. Nowadays, the resulting diamonds are just like the earth-mined ones but better since they are made in a fairest and ethical way, decreasing the conflict among the communities.
Our lab-created diamonds are 100% conflict-free and superior quality than earth-mined diamonds.
How are lab-created diamonds grown?
Lab-created diamonds are grown from a tiny carbon seed placed into a chamber of heat and pressure that mimics the natural method of diamond formation. Once the diamond has matured (approximately six to ten weeks), it is then cut and polish. Certified and renowned labs - that also verify earth-mined diamonds - will grade the lab-created diamonds.
At Sacet we grow our diamonds with an advanced technological process called Chemical Vapor Deposition or CVD, a method by which diamonds can be grown from a hydrocarbon gas.
This process uses ultra-pure carbon-rich gasses in a controlled chamber. These gases, a mixture of methane and hydrogen with a ratio of 1:99, are then ionised into chemically active radicals inside the growth chamber. These atoms will then fall onto a diamond substrate and build up layers, getting, as a result, a rough diamond. This process usually takes between six and ten weeks.
There are different versions of CVD, some of them are:
- Ultrahigh vacuum CVD (UHVCVD)
- Low-pressure CVD (LPCVD)
- Microwave Plasma Vapor Deposition (MPCVD)
- Plasma-enhanced chemical vapour deposition (PECVD)
Why should you choose a Sacet lab-created diamond?
We work together with the best and most technically advanced diamond labs who share our core values: People. Planet. Profit.
We aim to transform the jewellery industry and by choosing to create stunning jewellery with ethical, conflict-free lab-created diamonds we are already ahead of the game.
At Sacet, we offer the best, ethically sourced, lab-created diamonds available.
- Eco-Friendly: Lab-created diamonds are grown without negatively affecting native communities or the Earth. The use of water and the amount of land disturbed is also significantly lower during the creation of a lab-created diamond. For example, 18.5 litres are used to create a 1-carat against the 126 gallons of water used for every 1-carat Earth-mined diamond.
- Quality: Cultured diamonds have the same physical, chemical and optical properties as Earth-mined diamonds. Our lab-created diamonds are Type IIa, the purest form of diamond. This type is harder and more brilliant and only 2% of Earth-mined diamonds are of this quality.
- Value: another benefit of lab-created diamonds is that they cost up to 30% - 40% less than Earth-mined diamonds.
Do lab-created diamonds come with a certificate?
Yes, they do. At SACET you can choose between an SGL certificate and our exclusive certificates done by a skilled and trained gemmologist.
What is the difference between a diamond certificate and a valuation certificate?
A valuation certificate will establish the value of the item, mainly for insurance purposes. On the contrary, a diamond certificate will evaluate the specifications and characteristics of the diamond.