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Mon - Fri: 09:30 AM to 05:30 PM
Sat: 10:00 AM to 05:30 PM

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Mon - Fri: 11:00 AM to 05:30 PM
Sat: 11:00 AM to 05:30 PM

FAQ's

  • Can I order a custom-made product?

    All our products are custom made to your specification by our team of skilled artisans.

    What if I need to update/cancel my order?

    We process orders swiftly, but we’ll do our best to incorporate any changes to your order. The best way to change or cancel an order is to email help@sacet.com.

    How can I check my order status?

    To check on the status of an order, sign into your account on www.sacet.com. Once you’re signed in, select “Order History” from your account, your info’s all there. You’re always welcome to reach out via email.

    What if my order doesn't arrive within three weeks?

    We’re sorry! If your jewellery hasn’t arrived within three weeks, please reach out to us at help@sacet.com and we’ll get back to you as soon as possible.

    Interested in placing a larger order?

    To purchase multiple products (quantities greater than 10), send us an email at bulk@sacet.com. We’ll be happy to help.

  • What is the Free Home Trial service?

    We want to help you choose jewellery that you absolutely love. It’s so important to try a piece of jewellery before you decide to own it forever. Before you make your decision, we want you to be completely sure. So, our Free Home Trial service allows you to try on three designs in the comfort of your own home for five days. We encourage you to wear them, flaunt them, get opinions from friends and family before deciding the one (or more!) that you would like to be custom made.

    Can I use the Free Home Trial service if I live outside the UK?

    The Free Home Trial service is currently available to UK customers only.

    Can I buy the Free Home Trial products?

    These are just samples and are not available for sale. We know they look quite real, but they're not the real thing!

    Is the Free Home Trial free?

    Your Free Home Trial is absolutely free (including shipping and returns). However, for security purposes, we require a security deposit just in case we do not receive your Free Home Trial samples within the agreed time frame or if they are returned damaged. We will charge £25 per sample, which will be totally refunded when we receive the samples back.

    When do I have to return my Free Home Trial samples?

    Please return the samples using the free return shipping label provided within five days following receipt to avoid any charges. If your Free Home Trial period ends on a weekend or holiday, just post it on the next available working day. If you need an additional day or so, just email us at help@sacet.com to let us know.

    How many Free Home Trial products can I select?

    You can select up to three designs to try out.

    Can I select the same products in different colours?

    Currently we provide all samples only in White Gold colour.

    I can’t find the product for my specific size?

    At the moment, we have only a few standard sizes for Free Home Trial. We will constantly add more sizes in the future.

    Can I order multiple Free Home Trials?

    You can only order one free Home Trial at a time. You can order another one after all samples from an existing Free Home Trial are returned.

    Do you clean the Free Home Trial samples once they’ve been returned?

    Yes. We use an ultrasonic cleaning technique (described below) to professionally clean all of our Free Home Trial samples before sending them out.

    Whilst we are confident that all of our Free Home Trial samples are professionally cleaned and safe to re-use, use of these items is at your personal discretion and risk.

    What about pierced jewellery?

    We include pierced jewellery in our Free Home Trial service and whilst we professionally clean all Free Home Trial jewellery before sending them out we advise you not to wear the pierced jewellery samples.

    What is ultrasonic cleaning?

    We use an Ultrasonic Cleaner which is a professional device which penetrates the high frequency ultrasound energy deep into cracks, holes, recesses to professionally clean and remove all traces of tightly fit germs and greasy substances.

    Whilst we are confident as to the high hygienic standards of our Free Home Trial samples, use is at the customers own risk and we advise customers NOT to wear pierced jewellery samples.

    Please refer to our Sacet Terms of Use www.sacet.com/terms-of-use for further information.

  • When can I expect my order?

    All our products are custom made to your specification and it takes two to three weeks to deliver directly from the craftspeople to your door. For your peace of mind, all our products are sent fully insured via a tracked service (with a signature required).

    What if I need to update/cancel my order?

    Simply email us from your registered email address with your order details and we’ll call you to process the change or cancellation.

    Do you ship outside the UK ?

    Yes, we ship internationally to over 100+ countries.

    Is there a shipping cost?

    Shipping is absolutely free.

    What’s your return policy?

    We have a 30-day, no-questions-asked return or exchange policy for all of our products. If you aren’t satisfied, we can set you up with a full refund or an exchange within 30 days of receipt.

    How do I return or exchange?

    Simply send us an email from your registered email address with your order details and we’ll call you to process the return or exchange.

    How do I return a gift?

    We offer store credit for gift returns. Visit the return process page to find out more. Please note, both digital and physical gift cards are non-refundable.

    How long does it take to process a refund?

    Once we receive the product back, we would process the refund within two days and it will take a further five to seven days for the money to appear in your account.

  • How do I find my ring size?

    You can view the detailed guide here http://www.sacet.com/ring-size-guide.

    Can I get my ring resized?

    Yes, no problem. Believe it or not, we get this quite often, so there’s nothing to worry about! We offer a free size replacement or you can get one free re-size.

    What if I received a damaged, defective, or incorrect product?

    If you have received a damaged, defective, or incorrect item, contact help@sacet.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of it for you!

    What does the warranty cover?

    Our warranty covers all sorts of manufacturing defects, and we’ll happily repair the product free of charge.

    Do you offer a repairs service?

    We'll happily take care of your jewellery repairs at a nominal cost.

  • Do you offer jewellery insurance?

    We don't want you to worry about your beautiful jewellery getting lost, stolen or seriously damaged.

    So, we’ve partnered with T.H. March, the premier broker to the jewellery trade, and jewellery insurance specialist. T.H. March offers unmatched expertise and service to all its customers.

    If you would like to acquire a free quote for your diamond jewellery insurance, please contact the personable, expert staff at T.H. March on 01822 855555 quoting our reference code.

    AS367T

    What payment methods do you accept?

    We accept payment by Visa, Mastercard, American Express as well as debit cards from over 50 countries (you can see the full list when you add your credit card at the checkout). We also accept PayPal.

    Do you offer gift cards?

    We offer digital gift cards for £50, £100, £200 and £500. We also offer physical gift cards for £100, £200 and £500. You can find them here.

    Please note: digital and physical gift cards are non-refundable.

  • For Press inquiries, please email press@sacet.com

    For any collaboration inquiries, kindly email us at collaboration@sacet.com

  • What are lab-created diamonds?

    Lab-grown diamonds or cultured diamonds are grown in highly controlled laboratory conditions using ground breaking technological processes that emulate the Earth’s natural developing process where diamonds form in the mantle of the Earth. The resulting diamonds are physically and chemically identical to mined diamonds since lab-made diamonds are made of the same material; pure carbon, crystallized in isotropic 3D form.

    Lab-grown diamonds aren’t new, in fact people have been experimenting with them for centuries, but the recent technologies advancements have helped us perfect the resulting diamonds. Nowadays, the resulting diamonds are just like the earth-mined ones but better since they are made in a fairest and ethical way, decreasing the conflict among the communities.

    Our lab grown diamonds are 100% conflict-free and superior quality than earth-mined diamonds.

    How are lab created diamonds grown?

    Lab-created diamonds are grown from a tiny carbon seed placed into a chamber of heat and pressure that mimics the natural method of diamond formation. Once the diamond has matured (approximately six to ten weeks), it is then cut and polish. Certified and renowned labs - that also verify earth-mined diamonds - will grade the lab-grown diamonds.

    At Sacet we grow our diamonds with an advanced technological process called Chemical Vapor Deposition or CVD, a method by which diamonds can be grown from a hydrocarbon gas.

    This process uses ultra-pure carbon-rich gasses in a controlled chamber. These gases, a mixture of methane and hydrogen with a ratio of 1:99, are then ionized into chemically active radicals inside the growth chamber. These atoms will then fall onto a diamond substrate and build up layers, getting, as a result, a rough diamond. This process usually takes between six and ten weeks.

    There are different versions of CVD, some of them are:

    • Ultrahigh vacuum CVD (UHVCVD)
    • Low-pressure CVD (LPCVD)
    • Microwave Plasma Vapor Deposition (MPCVD)
    • Plasma-enhanced chemical vapour deposition (PECVD)

    Why should you choose a Sacet lab-grown diamond?

    We work together with the best and most technically advanced diamond labs who share our core values: People. Planet. Profit.

    We aim to transform the jewellery industry and by choosing to create stunning jewellery with ethical, conflict-free lab-grown diamonds we are already ahead of the game.

    At Sacet, we offer the best, ethically sourced, lab-grown diamonds available.

    Benefits?

    • Eco-Friendly: lab-grown diamonds are grown without negatively affecting native communities or the Earth. The use of water and the amount of land disturbed is also significantly lower during the creation of a lab-grown diamond. For example, 18.5 litres are used to create a 1-carat against the 126 gallons of water used for every 1-carat Earth-mined diamond.
    • Quality: Cultured diamonds have the same physical, chemical and optical properties as Earth-mined diamonds. Our lab-grown diamonds are Type IIa, the purest form of diamond. This type is harder and more brilliant and only 2% of Earth-mined diamonds are of this quality.
    • Value: another benefit of lab-grown diamonds is that they cost up to 30% - 40% less than Earth-mined diamonds.

    Do lab-grown diamonds come with a certificate?

    Yes, they do. At SACET you can choose between an SGL certificate and our exclusive certificates done by a skilled and trained gemmologist.

    What is the difference between a diamond certificate and a valuation certificate?

    A valuation certificate will establish the value of the item, mainly for insurance purposes. On the contrary, a diamond certificate will evaluate the specifications and characteristics of the diamond.