What happens if I receive a damaged, defective, or incorrect product?
If your jewellery is damaged or defective when it arrives, or if it’s not what you ordered, please contact us immediately. Email help@sacet.com with a photo of the damage, or the incorrect item you received, together with your order number. We’ll take...
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Do you offer lifetime warranty?
In the unlikely event that there is a manufacturing fault, we offer a Lifetime Manufacturing Guarantee, where we will fix your jewellery free of charge.
If you have a question regarding our Lifetime Manufacturing Guarantee or if you would like to send...
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Do you offer a repairs service?
We'll happily take care of repairing any jewellery bought on the Sacet website at a nominal cost. Please get in touch with our customer service team for more information.
As we are approaching the holiday period, all repair requests made after the ...
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Do you offer jewellery insurance?
We don't want you to worry about your jewellery getting lost, stolen or seriously damaged. So we’ve partnered with jewellery insurance specialist T.H. March, the premier broker to the jewellery trade. T.H. March offers unmatched expertise and service...
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